Privacy Policy

What information do we collect

Our website address is: http://astrumbio.com. Registration and login information: including email address, login password, and mobile phone number. We will send SMS verification code to verify whether your cell phone number is valid; if you do not provide the corresponding information, you will not be able to use the functions that require registration or login.

Customer identification information: This includes your real name, the name of your institution, company, or organization, and information about your department/subject group that identifies you as a researcher. This information will be used to ensure that our products are used for scientific research and to provide you with better safety measurements. By completing this information and having it reviewed by our staff, you will have access to additional features.

Other information you voluntarily provide: When you send us emails, orders, or inquiries about products/services, etc., you need to consent to our collection and processing of your personal data, including but not limited to email address, shipping address, invoice shipping address, payment information, etc., which will be used to fulfill the purpose of communicating with you, processing your order and internal marketing.

Information we may obtain when you visit our website: Cookies are used on our website to automatically collect relevant information and store it as a service log. Cookies are a piece of text information stored on an Internet user’s hard drive in the form of a tiny file that serves a variety of purposes including, but not limited to:

– Record your products in the cart
– Record your order processing progress
– Record your login information
– Ensure that you are logging in under a secure network environment
– Support real-time online chat
– Improve website performance and optimize user experience

At the same time, the information recorded by cookies about your use of the website will be shared with the web analytics service (i.e. Google Analytics) so that we can better analyze user habits and improve our services. If you have questions about cookies, you can learn how to set your browser to prevent cookies or delete existing cookies in the “Help” function of your browser, but if you disable or block cookies in your browser software, it may affect your experience when using our website.

Information we obtain through third parties: When you communicate with us through Email, Whatsapp, or other online channels, we may obtain information that you disclose to third parties. You can choose whether to disclose it in the third-party channels

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://astrumbio.com/privacy-policy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do we protect your data

If you request a password reset, your IP address will be included in the reset email.

We will strictly comply with local laws and regulations. Personal information collected in the United States will be stored on servers located in the country, and we promise not to transfer the relevant information outside the country.

We have established comprehensive data security measures and corresponding management systems to protect your personal information on the Internet. In terms of hardware, we have physical security hardware and firewall measures through a third-party service provider; in terms of process, only employees performing specific tasks can access your information after being granted permission through a certain approval process, and the login and operation logs of the accessors are fully recorded.

Although we have adopted industry-standard security management measures, absolute information security is not guaranteed. Therefore, we recommend that you take proactive measures to protect your personal information, such as changing your password regularly and not disclosing your information to others.

How long we retain your data

If you leave a comment/review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, troubleshoot, and improve AstrumBio Services： We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the AstrumBio Services.

Communication: We use your personal information to communicate with you about AstrumBio Products & Services through various channels (e.g., by phone, email, chat).

Fraud Prevention and Credit Risk: We use personal information to prevent and detect fraud and abuse to protect the safety of our customers, AstrumBio and others. If we want to use personal information that has been collected for a specific purpose to fulfill other purposes, we will inform you in advance and ask for your permission. However, please be fully aware that your authorization is not required in the following circumstances:
– Where the information is related to national security, national defense security.
– Where the information is related to public safety, public health, and vital public interests
– Where the information is related to crime investigation, prosecution, trial and execution of judgments, etc.
– For the purpose of safeguarding your or other individuals’ life, property and other significant legitimate rights and interests but your own authorization is out of reach
– Where the information collected is disclosed by you to the public at your own discretion
– Where the information is collected from lawful public disclosures, such as legitimate news reports, government information disclosure and other channels.
– Where the information is necessary for the conclusion and performance of contracts at your request.
– Where the information is necessary for maintaining a safe and stable operation of our services, such as the detection and disposal of faults in products or services.
– Where the information is necessary for academic research institutions to conduct statistical or academic research in the public interest and when providing the results of academic research or descriptions to the public, the information contained in the results is de-identified.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.